JP cumululocity instance - temporary performance degradation (resolved)

Incident Report for Cumulocity Asia Pacific

Resolved

A significant increase in data processing activity was observed on the JP cumulocity instance's database, leading to temporary performance degradation.

The slowdown was caused by unexpectedly high data transaction activity related to client subscriptions following a recent platform update.

Our operations team identified the specific data transaction causing the load and implemented an immediate database optimization. This action successfully normalized the processing load, and the platform components returned to normal operation.

Posted Feb 04, 2026 - 10:08 UTC

This incident affected: jp.cumulocity.com (REST Service).