Cumulocity (Asia-Pacific)

All Systems Operational

About This Site

This status page shows the service availability and performance of the Asia-Pacific cloud platforms operated by Cumulocity (status page for Europe and US). For more information on service level and service availability, please refer to the service-level agreements.

By default the platform is maintained according to the release policy and upgraded usually during the following time periods:

- apj.cumulocity.com - Wednesday from 08:00 to 14:00 UTC ​
- jp.cumulocity.com - Wednesday from 08:00 to 14:00 UTC

Maintenance that affects service availability and incidents are announced via Statuspage notifications. To receive notifications via email or text message, click the 'Subscribe to updates' button at the top.

Please note that we reserved the right to deploy non-service impacting changes or changes with very little foreseeable impact at any time.

Uptime over the past 90 days. View historical uptime.
apj.cumulocity.com Operational
90 days ago
99.99 % uptime
Today
MQTT Service Operational
90 days ago
100.0 % uptime
Today
REST Services Operational
90 days ago
99.98 % uptime
Today
jp.cumulocity.com Operational
90 days ago
99.96 % uptime
Today
MQTT Service Operational
90 days ago
100.0 % uptime
Today
REST Service Operational
90 days ago
99.93 % uptime
Today
cumulocity.cn Operational
90 days ago
99.99 % uptime
Today
MQTT Service Operational
90 days ago
100.0 % uptime
Today
REST Service Operational
90 days ago
99.99 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

System Metrics Month Week Day
apj.cumulocity.com REST API service response
Fetching
apj.cumulocity MQTT API service response
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jp.cumulocity.com REST API service response
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jp.cumulocity.com MQTT API service response
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cumulocity.cn REST API service response
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cumulocity.cn MQTT API service response
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Dec 5, 2025

No incidents reported today.

Dec 4, 2025
apj.cumulocity.com | Maintenance of underlying infrastructure
Completed - The scheduled maintenance has been completed.
Dec 4, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 4, 09:00 UTC
Scheduled - See below for an important notice to all users of tenants on apj.cumulocity.com

As part of our continuous effort to improve our service, we will conduct maintenance of underlying infrastructure on the Cumulocity platform apj.cumulocity.com environment on 4th of December, between 09:00 and 11:00 UTC.

MAINTENANCE IMPACT: The maintenance will occur in the background and is expected to have minimal or no SLA relevant impact on the Cumulocity Platform, with no anticipated platform unavailability or interruptions.

Please make sure that all your relevant users of the Cumulocity IoT Platform are subscribed to our update services and are aware of the maintenance.

We will provide you with an additional reminder one hour before the maintenance.

We will inform you as we progress through the maintenance and in case there are any deviations from the communicated plan.

Thank you for your continued co-operation.
Nov 27, 09:11 UTC
Cumulocity.cn | Upgrade to Yearly Release 2025 (Day 4)
Completed - The scheduled maintenance has been completed.
Dec 4, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 4, 02:00 UTC
Scheduled - Please be informed that we will perform a series of upgrades to Cumulocity.cn platform, as part of the Yearly Release 2025. Please find the upgrade schedule below:

MAINTENANCE WINDOW:
4th of December, between 02:00 and 10:00 UTC - Upgrade to Yearly Release 2025 (Day 4: Database Upgrade)

MAINTENANCE IMPACT:
The Cumulocity Core module will undergo a rolling restart when necessary, ensuring the module remains responsive during the process. The upgrade will occur in the background and is expected to have minimal or no SLA relevant impact on the Cumulocity Platform, with no anticipated platform unavailability or interruptions.

HOW CAN YOU PREPARE:
Please ensure that all critical operations are completed before the maintenance begins.

We value your understanding and cooperation during this transition. Should you have any questions or require further clarification, please do not hesitate to reach out back to us via Cumulocity Global Support.

Thank you for your cooperation and understanding.
Nov 25, 15:55 UTC
Dec 3, 2025
Cumulocity.cn | Upgrade to Yearly Release 2025 (Day 3)
Completed - The scheduled maintenance has been completed.
Dec 3, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 3, 02:00 UTC
Scheduled - Please be informed that we will perform a series of upgrades to Cumulocity.cn platform, as part of the Yearly Release 2025. Please find the upgrade schedule below:

MAINTENANCE WINDOW:
3rd of December, between 02:00 and 10:00 UTC - Upgrade to Yearly Release 2025 (Day 3: MS Registry Migration)

MAINTENANCE IMPACT:
The upgrade will occur in the background and is expected to have minimal or no SLA relevant impact on the Cumulocity Platform, with no anticipated platform unavailability or interruptions. However, microservices, including the Advanced Streaming Analytics module, will need to be restarted, resulting in temporary unavailability during the restart procedure when necessary.

HOW CAN YOU PREPARE:
Please ensure that all critical operations are completed before the maintenance begins.

We value your understanding and cooperation during this transition. Should you have any questions or require further clarification, please do not hesitate to reach out back to us via Cumulocity Global Support.

Thank you for your cooperation and understanding.
Nov 25, 15:55 UTC
Dec 2, 2025
Cumulocity.cn | Upgrade to Yearly Release 2025 (Day 2)
Completed - The scheduled maintenance has been completed.
Dec 2, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 2, 02:00 UTC
Scheduled - Please be informed that we will perform a series of upgrades to Cumulocity.cn platform, as part of the Yearly Release 2025. Please find the upgrade schedule below:

MAINTENANCE WINDOW:
2nd of December, between 02:00 and 10:00 UTC - Upgrade to Yearly Release 2025.7

MAINTENANCE IMPACT:
The Cumulocity Core module will undergo a rolling restart when necessary, ensuring the module remains responsive during the process. The upgrade will occur in the background and is expected to have minimal or no SLA relevant impact on the Cumulocity Platform, with no anticipated platform unavailability or interruptions. However, microservices, including the Advanced Streaming Analytics module, will need to be restarted, resulting in temporary unavailability during the restart procedure when necessary.

HOW CAN YOU PREPARE:
Please ensure that all critical operations are completed before the maintenance begins.

We value your understanding and cooperation during this transition. Should you have any questions or require further clarification, please do not hesitate to reach out back to us via Cumulocity Global Support.

Thank you for your cooperation and understanding.
Nov 25, 15:55 UTC
Dec 1, 2025
Cumulocity.cn | Upgrade to Yearly Release 2025 (Day 1)
Completed - The scheduled maintenance has been completed.
Dec 1, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 1, 02:00 UTC
Scheduled - Please be informed that we will perform a series of upgrades to Cumulocity.cn platform, as part of the Yearly Release 2025. Please find the upgrade schedule below:

MAINTENANCE WINDOW:
1st of December, between 02:00 and 10:00 UTC - Upgrade to Yearly Release 2025 (Day 1: OntopLB Migration)

MAINTENANCE IMPACT:
The Cumulocity Core module will undergo a rolling restart when necessary, ensuring the module remains responsive during the process. The upgrade will occur in the background and is expected to have minimal or no SLA relevant impact on the Cumulocity Platform, with no anticipated platform unavailability or interruptions.

HOW CAN YOU PREPARE:
Please ensure that all critical operations are completed before the maintenance begins.

We value your understanding and cooperation during this transition. Should you have any questions or require further clarification, please do not hesitate to reach out back to us via Cumulocity Global Support.

Thank you for your cooperation and understanding.
Nov 25, 15:55 UTC
Nov 30, 2025

No incidents reported.

Nov 29, 2025

No incidents reported.

Nov 28, 2025

No incidents reported.

Nov 27, 2025
jp.cumulocity.com | Emergency maintenance of underlying infrastructure
Completed - The scheduled maintenance has been completed.
Nov 27, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 27, 09:00 UTC
Scheduled - See below for an important notice to all users of tenants on jp.cumulocity.com

As part of our continuous effort to improve our service, we will conduct maintenance of underlying infrastructure on the Cumulocity platform jp.cumulocity.com environment on 27th of November, between 09:00 and 11:00 UTC.

MAINTENANCE IMPACT: The maintenance will occur in the background and is expected to have minimal or no SLA relevant impact on the Cumulocity Platform, with no anticipated platform unavailability or interruptions.

Please make sure that all your relevant users of the Cumulocity IoT Platform are subscribed to our update services and are aware of the maintenance.

We will provide you with an additional reminder one hour before the maintenance.

We will inform you as we progress through the maintenance and in case there are any deviations from the communicated plan.

Thank you for your continued co-operation.
Nov 26, 10:38 UTC
Nov 26, 2025
REST Service Issue | jp.cumulocity.com
Resolved - This incident has been resolved.
Nov 26, 03:06 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 26, 02:57 UTC
Identified - The issue has been identified and a fix is being implemented.
Nov 25, 01:14 UTC
Investigating - We have observed an issue within the REST Service Cumulocity platform on jp.cumulocity.com

We are investigating the root cause and will inform you as soon as we have further information.

We apologize for the inconvenience caused.
Nov 24, 23:41 UTC
Nov 25, 2025
Nov 24, 2025
Nov 23, 2025

No incidents reported.

Nov 22, 2025

No incidents reported.

Nov 21, 2025
REST Service Issue on jp.cumulocity.com
Resolved - This incident has been resolved.
Nov 21, 17:09 UTC
Investigating - We have observed an issue within the REST Service Cumulocity platform on jp.cumulocity.com

We are investigating the root cause and will inform you as soon as we have further information.

We apologize for the inconvenience caused.
Nov 21, 16:34 UTC
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